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Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Care team by e-mail, or call us on 01862 842026.
 

Refunds

Goods can either be returned to store or by post (see below).  Please note that we do not offer an exchange service by post.
We reserve the right to refuse to exchange or refund items that are not returned within 28  days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt and be in the condition that they were purchased. Without a receipt we will exchange or refund in vouchers at the last known selling price. Further exceptions apply, please ask instore.

If you return a single item bought as part of a multi buy discount offer (for example buy 2 for £20.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi buy offer discount you will refunded with the full multi-buy value.

If your payment card expires before we process your refund please contact Scotsburn Croft by telephone on 01862 842026 with your order number, postcode and new card details.
Our refunds policy is in addition to your statutory rights.

Exceptions to Refund Policy

There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose:

1. pierced earrings;
2. cosmetics/fragrances;
3. hats;
4. hair accessories;
5. quilts;
6. duvets;
7. pillows;
8. DVD’s/CD’s (in original packaging with any security seals still intact)
9. confectionery;
10. Food and beverage products
11. Personalised Gifts
12. Bespoke Orders (any bag/product or gift not from our in stock range)
Gift vouchers are non-refundable and cannot be exchanged for cash.

Returns by post

You can return goods to us via the Post Office to: Scotsburn Croft, Lower Dalnaclach IV18 0PE
The parcel should contain:

1. The item(s) you purchased that you wish to return in their original condition.

2. Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods. Please click here to be taken to a Cancellation Form that can be used instead of/as well as the original delivery note.

You will need to pay for the postage but we will refunded the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will also refund your delivery charge if you are an EU customer cancelling within 14 days of receiving of your order under the Distance Selling Regulations (see below).

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 14 days to receive your refund.

If you need advice on returning by post, please contact our shop on 01862 842026 or via e-mail at sales@scotsburn-croft.co.uk

Statutory Rights

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods

Our refunds policy is in addition to your statutory rights. Under the Sale of Goods Act, the goods we sell you must: 1. conform to the description we have given you 2. be of satisfactory quality. 3. be fit for purpose. 4. be safe.
You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged; pierced earrings, cosmetics/fragrances, hats, hair accessories, quilts, duvets, pillows, confectionary, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).

If you want to cancel, you must do within 14 working days after delivery of the goods.

To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note.
You are responsible for returning the goods to us at your cost.

The goods and your notice of cancellation should be sent to:

Scotsburn Croft, Lower Dalnaclach, Ross-Shire IV18 0PE

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 14 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card with which you paid.

 

DUTIES & IMPORTS

Our products are sold in Pounds Sterling on a delivery duty unpaid basis.
The recipient, not the person who ordered them, may have to pay import duty or a formal customs entry fee prior to or on delivery. If you are ordering products to be delivered to someone else, please make sure they’re aware that they will be responsible for these charges.

Additional taxes, fees or levies may apply according to local legislation. Unfortunately we are unable to advise on the charges that are applicable. Customers are advised to check these details themselves before placing their order.

Registered Address

Scotsburn Croft Ltd,1st Floor, Victoria Buildings, High Street, Tain, IV19 1AE. Registered in Scotland SC484153