Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.
Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged; pierced earrings, cosmetics/fragrances, hats, hair accessories, quilts, duvets, pillows, confectionary, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).
If you want to cancel, you must do within 14 working days after delivery of the goods.
To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note.
You are responsible for returning the goods to us at your cost.
The goods and your notice of cancellation should be sent to:
Scotsburn Croft, Lower Dalnaclach, Ross-Shire IV18 0PE
Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.
Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 14 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card with which you paid.